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Return and Refund Policy

Effective Date: 13.12.2024

Overview At PhytoHeal MedTech International, customer satisfaction is important to us. However, due to the nature of our products, which include creams and serums, our return and refund policy has specific guidelines to ensure product integrity and quality. Please review this policy carefully before making a purchase.

Returns

Eligibility for Returns:

  • Items must be returned within 14 days of receipt.

  • Items must be unopened, unused, in their original packaging, and in the same condition as received.

  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items: The following items are not eligible for return:

  • Opened or used creams and serums.

  • Items purchased on clearance or as part of special promotions.

  • Customized or personalized products.

  • Products purchased through third-party retailers.

How to Initiate a Return:

  1. Contact our customer service team at support@phytohealmedtech.com to request a return authorization.

  2. Provide your order details, reason for the return, and proof of purchase.

  3. Once approved, you’ll receive instructions for shipping the item back.

Return Shipping Costs:

  • Customers are responsible for return shipping costs, unless the item was received in a defective or damaged condition.

  • Shipping costs are non-refundable.

Refunds

Eligibility for Refunds:

  • Refunds will be issued once the returned item has been inspected and approved by our quality control team.

  • If approved, refunds will be processed to the original method of payment within 10 business days.

Partial Refunds:

  • Partial refunds may be granted at our discretion for items that:

    • Are not in original condition.

    • Are missing parts not due to our error.

    • Are returned after the 14-day return window.

Non-Refundable Fees:

  • Original shipping fees.

  • A 15% restocking fee may apply for discretionary returns.

Exchanges

  • We replace items only if they are defective or damaged. If you need an exchange, contact us at support@phytohealmedtech.com. Exchange requests must be submitted within 7 days of receipt.

Damaged or Defective Items If your item arrives damaged or defective, notify us within 7 days of delivery at support@phytoheal.com. Please include your order number and photos of the damage for faster resolution. In such cases, we will cover the return shipping costs.

Contact Us For questions or concerns about our return and refund policy, please contact us:

PhytoHeal MedTech International reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.

Thank you for choosing PhytoHeal MedTech International. We are committed to providing high-quality skincare products and excellent customer service.